Update: Additional Contact Information & Hours for Technical Support

ProQuest Flow and RefWorks have expanded support hours and added a new toll-free support number. Please note that the old phone number +1-(775)-327-4105 will forward all incoming calls directly to the new support line. Thank you. 

Technical Support

789 E. Eisenhower Parkway

Ann Arbor, MI 48106-1346

Toll free: 800-521-0600 ext. 74440

Direct: 734-997-4440  

flow@proquest.com for Flow

support.refworks@proquest.com for Refworks

pivot.support@proquest.com for Pivot

 

Live Support Phone Hours

Pacific Time Zone:

Monday – Thursday 5:00 am – 8:00 pm PT

Friday: 5:00 am – 5:00  pm PT

Sunday – 11:00 am – 8:00 pm PT

Emails are monitored and responded to 7 days a week.

Views: 169

Comments are closed for this blog post

Videos

  • Add Videos
  • View All

Forum

How do we set the Disciplines and Departments for analytics tracking?

There are a lot of departments set up in our instance of RefWorks.  They do not match the ones from our legecy version.  Who set these up and are they editable?There seems to be a lot less we are…Continue

Started by Timothy Ireland in RefWorks on Wednesday.

Customizing institutional citation styles in New RefWorks

I can't seem to modify the institutional citation styles in the Admin part.  I want to push APA 6th No title Casing applied as opposed to the default APA 6th (which just causes problems).  I don't…Continue

Started by Timothy Ireland in RefWorks on Wednesday.

non-standard characters (accents, tildes, umlauts, etc.)

When importing references* into the new RefWorks, non-standard characters (i.e., letters with accents, tildes, umlauts, etc.) are displaying incorrectly. Each character is preceded by a radical sign…Continue

Tags: accents, import error

Started by Julia Glauberman in RefWorks Apr 14.

Problems with WNC (version 4.4.1376) and New RefWorks 2 Replies

Hello,At the University of Birmingham we have applied the new WNC (version 4.4.1376) to computer clusters, but we seem to be having some problems with logging in and with students not being able to…Continue

Tags: Word, RefWorks, New, WNC

Started by RefWorks Administrator in RefWorks. Last reply by RefWorks Administrator Mar 4.

© 2017   Created by RefWorks Team.   Powered by

Badges  |  Report an Issue  |  Terms of Service