Update: Additional Contact Information & Hours for Technical Support

ProQuest Flow and RefWorks have expanded support hours and added a new toll-free support number. Please note that the old phone number +1-(775)-327-4105 will forward all incoming calls directly to the new support line. Thank you. 

Technical Support

789 E. Eisenhower Parkway

Ann Arbor, MI 48106-1346

Toll free: 800-521-0600 ext. 74440

Direct: 734-997-4440  

flow@proquest.com for Flow

support.refworks@proquest.com for Refworks

pivot.support@proquest.com for Pivot


Live Support Phone Hours

Pacific Time Zone:

Monday – Thursday 5:00 am – 8:00 pm PT

Friday: 5:00 am – 5:00  pm PT

Sunday – 11:00 am – 8:00 pm PT

Emails are monitored and responded to 7 days a week.

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