All Blog Posts (24)

Visit us at ALA Annual 2015!

Are you attending ALA Annual 2015 in San Francisco? Stop by Booth #2801 and find out about the latest RefWorks and ProQuest news! We have product updates, information about free events at ALA, and plenty of team members eager to answer your questions. 

We look forward to seeing you, and enjoy the conference!

-The RefWorks Team 

Added by RefWorks Team on June 25, 2015 at 3:19pm — No Comments

Product Announcement

Due to a recent security threat reported widely in the media called POODLE: The RefWorks Team has disabled SSL v3 from RefWorks. If you are using some versions of EZProxy you will see an error when logging into RefWorks: “Connection refused by, please try again.”

EZProxy has released a patch that when installed will communicate with RefWorks with other supported…


Added by RefWorks Team on October 31, 2014 at 3:30pm — No Comments

NVivo and RefWorks - Improving Your Literature Review

If you are thinking about or already use RefWorks, this eDemo will show you the value of combining RefWorks with NVivo to produce a quality literature review. Find out how this powerful combination supports you in writing robust literature reviews. This webinar will demonstrate:

  • Importing your articles 
  • Organizing notes for easy retrieval 
  • Tagging or coding your materials to identify key concepts 
  • Creating visuals to see connections in your literature…

Added by RefWorks Team on October 24, 2014 at 12:30pm — No Comments

Update: Has Moved has officially moved – but you can still find the same great resources, data and support on All relevant content from has been migrated to the newly designed ProQuest website, and all links will automatically redirect to the pages below.  Start exploring:


Added by RefWorks Community on August 12, 2014 at 10:00am — No Comments

Update: Additional Contact Information & Hours for Technical Support

ProQuest Flow and RefWorks have expanded support hours and added a new toll-free support number. Please note that the old phone number +1-(775)-327-4105 will forward all incoming calls directly to the new support line. Thank you. 

Technical Support

789 E. Eisenhower Parkway

Ann Arbor, MI 48106-1346

Toll free: 800-521-0600 ext. 74440

Direct: 734-997-4440 for Flow…


Added by RefWorks Team on August 4, 2014 at 3:04pm — No Comments

Introducing Revise & Resubmit

We are excited to announce the arrival of Revise & Resubmit -- a new online community brought to you by the ProQuest Flow team. The community was established to help students, grad students, and early career professors as they navigate academia.  We encourage you to check out the most recent blog posts, and join in the various discussions aimed at “demystifying the…


Added by RefWorks Community on May 20, 2014 at 4:16pm — No Comments

Update: ProQuest for Word Release

We are pleased to announce the release of a new version of Write-N-Cite (Windows versions 4.3.1217 and Mac versions 4.3.1203) called ProQuest for Word.  ProQuest for Word allows users to:

  •  access references in RefWorks (without the need for a group or authorization code)
  •  access references in Flow

Note:  You cannot use…


Added by RefWorks Community on April 8, 2014 at 11:54am — No Comments

Update: RefWorks "Go to Page" Feature

At the request of users, RefWorks has added a “go to page” feature to simplify the process of sorting through references. Now users have the ability to quickly jump to a specific page, and they no longer have to scroll through numerous pages when searching for references in their personal library. Simply type a page number in the box provided (e.g. page 217 seen below), and you can go directly to the page you need to view. …


Added by RefWorks Community on March 18, 2014 at 2:00pm — No Comments

ProQuest Launches Free Version of Flow™: Acclaimed cloud-based document management platform now available free to individual researchers

ProQuest’s powerful collaboration and document management tool Flow™ is now accessible free for researchers -- including those in institutions that don’t subscribe to the service. Flow leverages a decade of experience with the RefWorks® suite of tools, resulting in a unique service that manages researcher workflows while integrating document management and sharing with…


Added by RefWorks Community on January 7, 2014 at 10:45am — No Comments

Update: RefWorks Group Code

As of December 9th, 2013 RefWorks users will no longer be required to enter a group code when logging in to their RefWorks account(s) off-campus or outside of their institutional IP range.  This improvement comes at the request of numerous RefWorks users and administrators and serves to simplify the RefWorks login process.  There are several cases where the group code will still be needed, either temporarily or permanently:

Logging In to Your…


Added by RefWorks Community on November 6, 2013 at 1:30pm — No Comments

What's New With RefWorks Flow?

If you are currently a RefWorks Flow Institutional Admin,

you can now create or remove other admins at your

institution, so feel free to enable other colleagues at…


Added by RefWorks Community on September 12, 2013 at 2:00pm — No Comments

New Release: Write-N-Cite 4 for WIndows

RefWorks is pleased to announce the release of the latest version of Write-N-Cite 4 for Windows. This version is compatible with locally installed versions of Word 2013, and it resolves numerous past issues.

Users will now be able to continue writing papers after disconnecting from the internet, and open URL links will also show in-text or within a bibliography. Previously, users had received an “Unable to Connect” error when multiple proxies were deployed at an institution, and this…


Added by RefWorks Community on September 4, 2013 at 12:59pm — No Comments

Update: Resources for International Users

We have recently added a section labeled Worldwide Resources, which can be found under the Resources tab. This page provides links to helpful resources that are geared towards non-English speaking RefWorks users across the globe. With the generous help of some subscribing institutions, RefWorks was able to develop these resources, which include RefWorks Quick Start Guides, tutorials, troubleshooting…


Added by RefWorks Community on July 31, 2013 at 12:00pm — No Comments

New RefWorks Sharing Features

RefWorks recently made improvements to the sharing feature, enhancing the ability for collaboration. Shared folders from other users are now view-able directly in your RefWorks account, just like your own folders that you've created. The shared folders are visible in the Quick Access Bar, and a sharing icon distinguishes the shared folders from all your other folders. Also, when logged in to your RefWorks account, you’ll see an alert at the bottom right-hand corner of your screen whenever…


Added by RefWorks Community on July 29, 2013 at 2:41pm — No Comments

Upcoming RefWorks Flow Webinars!

If you weren't recently at ALA Annual in Chicago, or if you were just too busy to stop by, don't worry --   there are upcoming webinars that will highlight what you missed! Just like our ALA events, these webinars are free and provide a great opportunity for you to investigate how you can move your library forward.

Below are the scheduled webinars, and be sure to also check the Training &…


Added by RefWorks Community on July 10, 2013 at 1:30pm — No Comments

Online Collaboration: Indispensable Tools, Data, and Support for Every Phase of Research

ProQuest recently hosted a presentation at the SciTS 2013 conference, the presentation was intended for those who wanted to learn how to accelerate team science through use of one powerful tool that supports collaboration within virtual teams - RefWorks Flow.

Below is a link to the PDF file of the presentation poster. …


Added by RefWorks Community on July 8, 2013 at 3:30pm — No Comments

Update: Write-N-Cite Tools page

We have recently updated the Write-N-Cite Tools page in RefWorks to help provide more useful information and ensure that as many users as possible can install and run Write-N-Cite with minimal support. The look of the page has been streamlined, more informative information is available for download, and additional links to updated help files have been included. To see these changes log into your RefWorks account, go to the Tools menu and select Write-N-Cite. On this page there are several…


Added by RefWorks Community on May 22, 2013 at 11:00am — No Comments

ProQuest Takes RefWorks to the Next Level with Flow™

Cloud-based collaboration platform supports productive, online, team-oriented research Divided line
ANN ARBOR, Mich., April 11, 2013 - Attendees at the UKSG and Association of College and Research Libraries conferences are getting a look at the next generation of document and reference management as ProQuest demos its new…

Added by RefWorks Community on April 11, 2013 at 10:30am — No Comments

The Latest RefWorks Enhancements

RefWorks is pleased to announce new enhancements that make it even easier to create a bibliography and export references. From the Folder area on the Quick Access Bar (the right-hand side of the main page) right- click on a folder name to create a bibliography or export references.   Once you select the option to create a bibliography or export references, you’ll have further choices of your favorite output styles or export options.

In addition, from any view of references (all in…


Added by RefWorks Community on March 25, 2013 at 11:52am — No Comments

Sharing: Let the Updates Begin!

Throughout the next few weeks we’ll be making small enhancements to the sharing feature of RefWorks, as we work towards a complete update.  The overall aim is to improve sharing, and one of the first changes was recently loaded – an improvement to the Comments feature.

When sharing a folder or an entire RefWorks database, you can now view, manage and post comments to your references from within RefWorks from ANY view (i.e. from All References, a folder or search results…


Added by RefWorks Community on February 20, 2013 at 3:30pm — No Comments



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Modifed output styles not "taking" 1 Reply

I have been working with a student who is trying to modify ASA to include abstracts, so I walked her through how to do it and her preview showed the abstracts of her items.   But when she generated…Continue

Started by RefWorks Administrator in RefWorks Flow. Last reply by Stephanie Faulkner Oct 20.

Re-using an old account name

I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue

Tags: institutions, accounts, multiple, usernames

Started by RefWorks Administrator in Administering RefWorks Jul 7.

Write-n-Cite for Mac, Word 2015 1 Reply

Hello,I just got a new laptop with Yosemite and Word 2015. It appears that WNC is not yet available for Word 2015, do we know when that will be available?Many thanks!Sara K.Continue

Tags: Write-n-Cite, 2015, Word

Started by RefWorks Administrator in Administering RefWorks. Last reply by RefWorks Team May 19.

RefWorks Product Updates 7 Replies

This is a permanent thread where all RefWorks product updates will be posted. You can be alerted each time a product update is announced on this discussion thread -- simply select the "Follow" option…Continue

Started by RefWorks Community in RefWorks Flow. Last reply by RefWorks Team Apr 6.

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