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Write-N-Cite install from New RefWorks not working
1 Reply

I'm playing around with the new RefWorks in preparation to rolling it out to my community. I downloaded the 64bit Windows installer and ran it successfully. But when I go into Word I don't see…Continue

Started this discussion. Last reply by RefWorks Administrator Sep 8, 2016.

Export failures
1 Reply

My users are reporting export failures from JSTOR and Ebsco today, which I've verified.You hit the Export link, RefWorks opens up in a new tab, it churns a little and the usual import popup has a…Continue

Started this discussion. Last reply by RefWorks Team Feb 2, 2016.

Re-using an old account name

I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue

Tags: institutions, accounts, multiple, usernames

Started Jul 7, 2015

Shared folder disappeared

A user has reported getting a 404 error when trying to access a folder after sharing. Any thoughts on why that might happen and how to fix it?Here's her detailed description of the event:"I created a…Continue

Tags: share, refshare, 404, refworks

Started Jan 7, 2015

 

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How do we set the Disciplines and Departments for analytics tracking?

There are a lot of departments set up in our instance of RefWorks.  They do not match the ones from our legecy version.  Who set these up and are they editable?There seems to be a lot less we are…Continue

Started by Timothy Ireland in RefWorks on Wednesday.

Customizing institutional citation styles in New RefWorks

I can't seem to modify the institutional citation styles in the Admin part.  I want to push APA 6th No title Casing applied as opposed to the default APA 6th (which just causes problems).  I don't…Continue

Started by Timothy Ireland in RefWorks on Wednesday.

non-standard characters (accents, tildes, umlauts, etc.)

When importing references* into the new RefWorks, non-standard characters (i.e., letters with accents, tildes, umlauts, etc.) are displaying incorrectly. Each character is preceded by a radical sign…Continue

Tags: accents, import error

Started by Julia Glauberman in RefWorks Apr 14.

Problems with WNC (version 4.4.1376) and New RefWorks 2 Replies

Hello,At the University of Birmingham we have applied the new WNC (version 4.4.1376) to computer clusters, but we seem to be having some problems with logging in and with students not being able to…Continue

Tags: Word, RefWorks, New, WNC

Started by RefWorks Administrator in RefWorks. Last reply by RefWorks Administrator Mar 4.

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