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Write-N-Cite install from New RefWorks not working
1 Reply

I'm playing around with the new RefWorks in preparation to rolling it out to my community. I downloaded the 64bit Windows installer and ran it successfully. But when I go into Word I don't see…Continue

Started this discussion. Last reply by RefWorks Administrator Sep 8, 2016.

Export failures
1 Reply

My users are reporting export failures from JSTOR and Ebsco today, which I've verified.You hit the Export link, RefWorks opens up in a new tab, it churns a little and the usual import popup has a…Continue

Started this discussion. Last reply by RefWorks Team Feb 2, 2016.

Re-using an old account name

I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue

Tags: institutions, accounts, multiple, usernames

Started Jul 7, 2015

Shared folder disappeared

A user has reported getting a 404 error when trying to access a folder after sharing. Any thoughts on why that might happen and how to fix it?Here's her detailed description of the event:"I created a…Continue

Tags: share, refshare, 404, refworks

Started Jan 7, 2015

 

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WriteNCite for 2016 - Inser/Edit Citation does not work 1 Reply

Several RW users are reporting troubles with Write N Cite. They have Word 2016, Windows NT Pro, and installed WnC version 4.5.1682 on it. They can see the RefWorks tab in the ribbon and click on the…Continue

Tags: 2016, Word, Write-N-Cite

Started by Jana Machonska in RefWorks. Last reply by Jana Machonska Sep 12.

Suggestion about de-duplicate feature 2 Replies

After running the duplicate checker,  items that result are check-marked by default.In my view, it would be better that none of them are check-marked by default. Then the user can check-mark just the…Continue

Started by Brian Simboli in RefWorks. Last reply by Brian Simboli Aug 30.

Refworks and EZProxy 2 Replies

HelloWe currently support both the *new* Refworks and the *legacy Refworks*.  Both of these platforms are proxied.   Whenever we try and export references from a database, however, only the…Continue

Started by Erin Rushton in RefWorks. Last reply by RefWorks Community Aug 27.

Thesis reference type in Citation Style Editor 2 Replies

I would like to add a ‘degree type’ (or some equivalent) field to the Thesis reference type, under the category of Bibliography. However, it is not listed as an available field in the Citation Style…Continue

Started by Robert Brown in RefWorks. Last reply by Robert Brown Aug 22.

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