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Write-N-Cite install from New RefWorks not working
1 Reply

I'm playing around with the new RefWorks in preparation to rolling it out to my community. I downloaded the 64bit Windows installer and ran it successfully. But when I go into Word I don't see…Continue

Started this discussion. Last reply by RefWorks Administrator Sep 8, 2016.

Export failures
1 Reply

My users are reporting export failures from JSTOR and Ebsco today, which I've verified.You hit the Export link, RefWorks opens up in a new tab, it churns a little and the usual import popup has a…Continue

Started this discussion. Last reply by RefWorks Team Feb 2, 2016.

Re-using an old account name

I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue

Tags: institutions, accounts, multiple, usernames

Started Jul 7, 2015

Shared folder disappeared

A user has reported getting a 404 error when trying to access a folder after sharing. Any thoughts on why that might happen and how to fix it?Here's her detailed description of the event:"I created a…Continue

Tags: share, refshare, 404, refworks

Started Jan 7, 2015

 

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Save to Refworks button - not working?

I have a patron that uses a tablet that runs Windows 10 .   We have been unable to get the Save to Refworks button to work at all, regardless what browser he tries (all block ups are disabled, etc).…Continue

Started by RefWorks Administrator in RefWorks Sep 15.

Problems with WNC (version 4.4.1376) and New RefWorks 3 Replies

Hello,At the University of Birmingham we have applied the new WNC (version 4.4.1376) to computer clusters, but we seem to be having some problems with logging in and with students not being able to…Continue

Tags: Word, RefWorks, New, WNC

Started by RefWorks Administrator in RefWorks. Last reply by Ryan Harty Jul 12.

"Formatting document"... 7 Replies

Hi, I have a problem that nobody seem to be able to solve: my PhD thesis word-document is not working properly. Everytime I try to do modifications to citations the phrase "formatting document"…Continue

Started by Katriina Huumonen in RefWorks. Last reply by Matthew Whited Jun 23.

May 2017 - Product Update Webinar Recording

If you were not able to attend the recent RefWorks Product Update Webinar you can still learn what's new by watching the recording: …Continue

Started by RefWorks Community in RefWorks Jun 8.

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