RefWorks Administrator's Discussions
I'm playing around with the new RefWorks in preparation to rolling it out to my community. I downloaded the 64bit Windows installer and ran it successfully. But when I go into Word I don't see…Continue
Started this discussion. Last reply by RefWorks Administrator Sep 8, 2016.
My users are reporting export failures from JSTOR and Ebsco today, which I've verified.You hit the Export link, RefWorks opens up in a new tab, it churns a little and the usual import popup has a…Continue
Started this discussion. Last reply by RefWorks Team Feb 2, 2016.
I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue
Tags: institutions, accounts, multiple, usernames
Started Jul 7, 2015
A user has reported getting a 404 error when trying to access a folder after sharing. Any thoughts on why that might happen and how to fix it?Here's her detailed description of the event:"I created a…Continue
Tags: share, refshare, 404, refworks
Started Jan 7, 2015