Contact Us

Sales Offices

Americas 
(Corporate Sales Office)

7200 Wisconsin Avenue
Suite 601
Bethesda, Maryland 20814 USA 
Tel:+1 301-961-6700      
Tel:+1 800-843-7751, option 3 
Fax: +1 301-961-6720 
Email: RS-RWsales@refworks-cos.com

Europe and Middle East 
The Quorum
Barnwell Road
Cambridge, CB5 8SW UK
Tel: +44 1 223 215512
Fax: +44 1 223 215514
Email: RS-RWeurosales@refworks-cos.com

 

 

Hong Kong 
2201 CRE Building 
303 Hennessy Road, Wanchai 
Hong Kong 
Tel: +852 2836 5636       
Fax: +852 2834 7133 
Email: RS-RWasiasales@refworks-cos.com

Korea 
Rm 305, The O Sperium - I
3001-2, Bangbae 4-Dong, 
Seocho-Gu, Seoul, 
137-064, Korea
Tel: +82-2-733-5119      
Fax: +82-2-734-5120
Email: RS-RWkoreasales@refworks-cos.com

 

 

Japan 
Mitsubishi Jyuko Yokohama Building
3-3-1 Minatomirai 
Nishi-Ku, Yokohama 220-8401 Japan
Tel: +81-45-342-4780       
Fax: +81-45-342-4784 
Email: RS-RWjapansales@refworks-cos.com

Oceania
Level 1, 607 St Kilda Road
Melbourne Victoria 3004
Australia
Office Tel: +61-3-8517-8307      
Office Fax: +61-3-8517-8322
Email: RS-RWoceaniasales@refworks-cos.com

 

 

 

 

Technical Support

1155 West Fourth Street
Suite 212
Reno, NV 89503 
Tel: +1.775.327.4105       
Email: refworks.support@exlibrisgroup.com  

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 The following message comes up: "We're sorry, we were unable to save to RefWorks. We tried, but came up empty".Continue

Started by Liz Hardley in RefWorks. Last reply by RefWorks Community May 8.

unable to run Refworks Add in for Word 1 Reply

I received a Windows 10 laptop at work; and at my request they installed Office 32-bit; with Word 2016 on it - the same I had before. And now I can't run the Refworks Add in.  I get the error message…Continue

Started by RefWorks Administrator in RefWorks. Last reply by RefWorks Community Feb 14.

Make instructions for adding available in WNC from New RW more obvious? 1 Reply

Hi All,Would appreciate better documentation for users on how to make sure the style you need to use shows up in WNC when using New RefWorks.  Thanks,EnidEnid KarrSenior Research…Continue

Started by Enid Karr in RefWorks. Last reply by RefWorks Community Feb 9.

Webinar Recording: 2018 RefWorks Product Update

Did you miss recent Product Update Webinar? Check out the recording at your leisure, and find out what's new with RefWorks in 2018: …Continue

Started by RefWorks Community in RefWorks Feb 5.

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