Contact Us

Sales Offices

Americas 
(Corporate Sales Office)

7200 Wisconsin Avenue
Suite 601
Bethesda, Maryland 20814 USA 
Tel:+1 301-961-6700      
Tel:+1 800-843-7751, option 3 
Fax: +1 301-961-6720 
Email: RS-RWsales@refworks-cos.com

Europe and Middle East 
The Quorum
Barnwell Road
Cambridge, CB5 8SW UK
Tel: +44 1 223 215512
Fax: +44 1 223 215514
Email: RS-RWeurosales@refworks-cos.com

 

 

Hong Kong 
2201 CRE Building 
303 Hennessy Road, Wanchai 
Hong Kong 
Tel: +852 2836 5636       
Fax: +852 2834 7133 
Email: RS-RWasiasales@refworks-cos.com

Korea 
Rm 305, The O Sperium - I
3001-2, Bangbae 4-Dong, 
Seocho-Gu, Seoul, 
137-064, Korea
Tel: +82-2-733-5119      
Fax: +82-2-734-5120
Email: RS-RWkoreasales@refworks-cos.com

 

 

Japan 
Mitsubishi Jyuko Yokohama Building
3-3-1 Minatomirai 
Nishi-Ku, Yokohama 220-8401 Japan
Tel: +81-45-342-4780       
Fax: +81-45-342-4784 
Email: RS-RWjapansales@refworks-cos.com

Oceania
Level 1, 607 St Kilda Road
Melbourne Victoria 3004
Australia
Office Tel: +61-3-8517-8307      
Office Fax: +61-3-8517-8322
Email: RS-RWoceaniasales@refworks-cos.com

 

 

 

 

Technical Support

1155 West Fourth Street
Suite 212
Reno, NV 89503 
Tel: +1.775.327.4105       
Email: refworks.support@exlibrisgroup.com  

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WriteNCite for 2016 - Inser/Edit Citation does not work 1 Reply

Several RW users are reporting troubles with Write N Cite. They have Word 2016, Windows NT Pro, and installed WnC version 4.5.1682 on it. They can see the RefWorks tab in the ribbon and click on the…Continue

Tags: 2016, Word, Write-N-Cite

Started by Jana Machonska in RefWorks. Last reply by Jana Machonska Sep 12.

Suggestion about de-duplicate feature 2 Replies

After running the duplicate checker,  items that result are check-marked by default.In my view, it would be better that none of them are check-marked by default. Then the user can check-mark just the…Continue

Started by Brian Simboli in RefWorks. Last reply by Brian Simboli Aug 30.

Refworks and EZProxy 2 Replies

HelloWe currently support both the *new* Refworks and the *legacy Refworks*.  Both of these platforms are proxied.   Whenever we try and export references from a database, however, only the…Continue

Started by Erin Rushton in RefWorks. Last reply by RefWorks Community Aug 27.

Thesis reference type in Citation Style Editor 2 Replies

I would like to add a ‘degree type’ (or some equivalent) field to the Thesis reference type, under the category of Bibliography. However, it is not listed as an available field in the Citation Style…Continue

Started by Robert Brown in RefWorks. Last reply by Robert Brown Aug 22.

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