I received a Windows 10 laptop at work; and at my request they installed Office 32-bit; with Word 2016 on it - the same I had before. 

And now I can't run the Refworks Add in.  I get the error message that the Add-in can't run in the version of Office you have installed.

Any help?

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We've reached out to support, and they suggested that you contact them directly to work through this issue. Please contact refworks.support@proquest.com. Thanks! 

-The RefWorks Team

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