I received a Windows 10 laptop at work; and at my request they installed Office 32-bit; with Word 2016 on it - the same I had before.
And now I can't run the Refworks Add in. I get the error message that the Add-in can't run in the version of Office you have installed.
We've reached out to support, and they suggested that you contact them directly to work through this issue. Please contact firstname.lastname@example.org. Thanks!
-The RefWorks Team