The following message comes up: "We're sorry, we were unable to save to RefWorks. We tried, but came up empty".
Sorry you are having trouble. There are a few reasons why this could be happening, but for the best assistance, we recommend you connect with support.
This is actually a good reminder for all users -- we've updated the support contact email. For help resolving technical issues please contact email@example.com.
Thank you, and we apologize for any inconvenience.
-The RefWorks Team