The following message comes up: "We're sorry, we were unable to save to RefWorks. We tried, but came up empty".

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Hi Liz, 

Sorry you are having trouble. There are a few reasons why this could be happening, but for the best assistance, we recommend you connect with support. 

This is actually a good reminder for all users -- we've updated the support contact email. For help resolving technical issues please contact refworks.support@exlibrisgroup.com. 

Thank you, and we apologize for any inconvenience. 

-The RefWorks Team

Hello Liz, yes, it unfortunatelly does not work for every website..

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