We are working with a document author who used refworks.  When we open her document, the entire document appears fine - except for her reference list, which appears as black text, highlighted in gray.

There isn't anything in the document formatting (in the MS Word formatting) that accounts for this.    A professor who is working on the project with us and is an endnote user said this: With endnote when you are ready to get the background field codes out of the document, you save it as a textfile and the grey backgrounds go away. I cannot seem to get it do to that with this document

We tried cut/pasting/resaving as MS word, google drive and notepad, but its not working. 

Has anyone had this happen with a refworks document before? 

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Have you tried Alt-F9 to view the field codes in the Word document?

I have and all I get is ADDIN RW.BIN  and then the comment  "Field Result changed."  I am afraid this left me as confused as ever.

Oh, I saw something like this last summer! It was a user opening a document created using Write & Cite, on a workstation that did not have WnC installed.  MS Word could find that there were field codes, but didnt' have the WnC  plug-in so Word couldn't interpret / edit the codes. It looked like grey-highlighted text.

So in the case of your user I would find out: was the workstation the same one on which the document was created / edited previously? Had the computer or MS Office or Word been updated / reloaded / changed? Or perhaps the WnC plug-in needs to be re-installed?

I know, this is much after-the-fact, but perhaps my experience will help someone else another day, down the road.

Thank you!  This is indeed after the fact but will be very useful indeed!

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