At the University of Birmingham we have applied the new WNC (version 4.4.1376) to computer clusters, but we seem to be having some problems with logging in and with students not being able to edit their documents and I wondered if anyone else is having problems. We are running RefWorks – Legacy and RefWorks – New in parallel and we are a Shibboleth user. The problems we are having with Word are as follows –
I’m just wondering if these problems are something to do with the way we have set things up, or if other people have experienced similar problems, and know what to do about it. If anyone can help that would be great.
Best wishes. Sue
I'm seeing something similar, and am guessing part of the problem seems to be some recent Office365 update as I did not see this behavior before this weekend (12/10). The "Log out" menu item is causing all authentication to logout, not just to Proquest. This includes Sharepoint, or OneDrive, or any other authenticated activity. If you're editing something on Sharepoint, you will lose access. There appears to be no magic order to allow RCM to connect after properly authenticating to Office365.
anyone else getting this message: Unfortunately Word has misbehaved and we couldn't update some of your citations. last night it was working fine, less than 12hrs later i'm getting this message. I'm on a MAC 10.11.16, Office 15.3 no updates (recently upgraded) with the new version of refworks. ive done a hard reboot, renamed file closed and reopened with same issues. it seems to be adding the new citations to refworks and they are visible in the word store add-in but it won't format!!!!! paper is due this week and this is causing major issues.
last night it worked and not this afternoon!!!! any suggestions
I have found a solution the the "Unfortunately Word has misbehaved and we couldn't update some of your citations."
It takes a little work, but if you have your styles etc. set up in Word, it should only take 10 minutes or so (less than sorting a couple of hundred citations).
1). Log out of RefWorks (I also removed it and reinstalled - may be overkill).
2). Copy your document content EXCLUDING the bibliography from RefWorks.
3). Paste into new document (Text Only - DO NOT RETAIN STYLES) that contains ALL the default "Styles".
4). Restart Refworks and sign in.
5). Do not remove or amend style "Default Paragraph Font".
6). Reformat document as before.
This worked for me on a Apple using Word for Mac, Version 15.33.
Everything working fine since.