Blog Posts

Visit us at ALA Annual 2015!

Are you attending ALA Annual 2015 in San Francisco? Stop by Booth #2801 and find out about the latest RefWorks and ProQuest news! We have product updates, information about free events at ALA, and plenty of team members eager to answer your questions. 

We look forward to seeing you, and enjoy the conference!

-The RefWorks Team 

Posted by RefWorks Team on June 25, 2015 at 3:19pm

Product Announcement

Due to a recent security threat reported widely in the media called POODLE: The RefWorks Team has disabled SSL v3 from RefWorks. If you are using some versions of EZProxy you will see an error when logging into RefWorks: “Connection refused by, please try again.”

EZProxy has released a patch that when installed will communicate with RefWorks with other supported…


Posted by RefWorks Team on October 31, 2014 at 3:30pm

NVivo and RefWorks - Improving Your Literature Review

If you are thinking about or already use RefWorks, this eDemo will show you the value of combining RefWorks with NVivo to produce a quality literature review. Find out how this powerful combination supports you in writing robust literature reviews. This webinar will demonstrate:

  • Importing your articles 
  • Organizing notes for easy retrieval 
  • Tagging or coding your materials to identify key concepts 
  • Creating visuals to see connections in your literature…

Posted by RefWorks Team on October 24, 2014 at 12:30pm

Update: Has Moved has officially moved – but you can still find the same great resources, data and support on All relevant content from has been migrated to the newly designed ProQuest website, and all links will automatically redirect to the pages below.  Start exploring:


Posted by RefWorks Community on August 12, 2014 at 10:00am

Update: Additional Contact Information & Hours for Technical Support

ProQuest Flow and RefWorks have expanded support hours and added a new toll-free support number. Please note that the old phone number +1-(775)-327-4105 will forward all incoming calls directly to the new support line. Thank you. 

Technical Support

789 E. Eisenhower Parkway

Ann Arbor, MI 48106-1346

Toll free: 800-521-0600 ext. 74440

Direct: 734-997-4440 for Flow…


Posted by RefWorks Team on August 4, 2014 at 3:04pm

Introducing Revise & Resubmit

We are excited to announce the arrival of Revise & Resubmit -- a new online community brought to you by the ProQuest Flow team. The community was established to help students, grad students, and early career professors as they navigate academia.  We encourage you to check out the most recent blog posts, and join in the various discussions aimed at “demystifying the…


Posted by RefWorks Community on May 20, 2014 at 4:16pm




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Modifed output styles not "taking"

I have been working with a student who is trying to modify ASA to include abstracts, so I walked her through how to do it and her preview showed the abstracts of her items.   But when she generated…Continue

Started by RefWorks Administrator in RefWorks Flow Sep 30.

Re-using an old account name

I have a user who has an account at her previous school that has some cites she'd like to retrieve and a username that she'd like to use. She has stated this as a desire to merge the two accounts,…Continue

Tags: institutions, accounts, multiple, usernames

Started by RefWorks Administrator in Administering RefWorks Jul 7.

Write-n-Cite for Mac, Word 2015 1 Reply

Hello,I just got a new laptop with Yosemite and Word 2015. It appears that WNC is not yet available for Word 2015, do we know when that will be available?Many thanks!Sara K.Continue

Tags: Write-n-Cite, 2015, Word

Started by RefWorks Administrator in Administering RefWorks. Last reply by RefWorks Team May 19.

RefWorks Product Updates 7 Replies

This is a permanent thread where all RefWorks product updates will be posted. You can be alerted each time a product update is announced on this discussion thread -- simply select the "Follow" option…Continue

Started by RefWorks Community in RefWorks Flow. Last reply by RefWorks Team Apr 6.

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